Frequently Asked Questions
Everything you need to know about your Willow Pump experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
Due to the hygienic nature of our products, breast pumps and accessories must be unopened and in their original packaging to be eligible for a return within 30 days of purchase.
Do you offer a warranty on your pumps?
Yes, all Willow breast pumps come with a 12-month limited warranty covering manufacturer defects from the date of original purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm to help make your purchase more manageable.
How do I know which flange size I need?
We provide a comprehensive sizing guide on our website. Measuring your nipple diameter before ordering ensures the most comfortable and efficient pumping experience.
Can I use my HSA/FSA funds to purchase a Willow pump?
Yes, Willow pumps and most replacement accessories are HSA/FSA eligible. You can use your benefit card directly at checkout or submit your receipt for reimbursement.